Call answering



£50 /Month

✓ 50 call answering*

✓ Live call answering

✓ Customer service

✓ Lead qualification

✓ Appointment booking

❌ Weekly 1 blog image for website

❌ Monthly 1 website slider image

❌ Promotional video monthly 1

❌ Profile creations



£100 /Month

✓ 100 call answering*

✓ Live call answering

✓ Customer service

✓ Lead qualification

✓ Appointment booking

❌ Promotional video monthly 1

❌ Profile creations



£150 /Month

✓ 150 call answering*

✓ Live call answering

✓Customer service

✓ Lead qualification

✓ Appointment booking

*Day time (9 am to 6 pm) – £1.00
*Evening Call (6 pm to 9 pm) – £1.50
*Weekend Call (10 am to 4 pm) – £1.75
*24/7 hour service (Day and Night 7 days – £2.00)

Virtual Receptionist Agency Norwich
Why hire us to look after your calls?

Your trusted partner for efficient call answering services. We understand the importance of every customer interaction and the impact it can have on your
business. Our call answering service is designed to help you manage incoming calls effectively, ensuring that no opportunity is missed and your customers
receive the attention they deserve.

  • You may be juggling managing your business, taking calls, quotations, leads, and follow-ups, and as businesses have changed, so have we in these changing times.
  • We adapt. In the past, businesses had offices; some still do, but they contract out some of the work virtually to freelancers and other companies.
  • We are no exception. We have worked in offices managing staff and overseeing various roles; our responsibilities as virtual call takers are to look after you while you focus on other aspects of the business.   
  • The main advantage is that you will save money and be more cost-effective. By the time you have placed the advertisement, interviewed, and found the right person, you will have PAYE costs, national insurance contributions, payrol, HR, and employment law, and the average cost of a personal assistant to handle calls will range from £25,000 to £45,000.

Want to hire a virtual call handler/remote receptionist?

There are no long-term contracts when you choose us; you simply choose which tariff to pay as you go, and the following features are included in our packages. Top up as needed, You will know how many calls you will need during peak and off-peak hours to choose the best package. 

    • No Standing charges
    • No paying Staff 
    • We inform you when the call is at the minimum threshold by email and SMS, so you can top up.
    • We can provide valuable reports that give you peace of mind about the call and can even record the call to provide you with if required.
    • We can provide IVR interactive voice recording 
    • We can provide music and a message to begin the call 
    • We can route the call to another person who will take it.
    • You can have a separate number ideal for ad campaigns, marketing purposes, or lead inquiry-type calls.
    • We answer the call professionally in your company name 
    • We have caller I,D 
    • We can provide multiple people to take multiple calls for different departments.
    • We can forward the call .

What is the benefit of having a pay-as-you-go?

Call-handling reception agencies do the work, Engaging a pay-as-you-go call-handling reception agency can offer several benefits for businesses.
“You are only paying for what you need, with no extra costs.”

Cost Efficiency

Pay-as-you-go models allow businesses to pay only for the services they use. This eliminates the need for fixed monthly costs associated with hiring a full-time receptionist or maintaining an in-house call-handling team. You have the flexibility to scale up or down the services as per your requirements, ensuring cost efficiency.

Expertise and professionalism

Call-handling agencies specialize in managing inbound calls and are equipped with experienced receptionists who are trained to handle calls in a professional and efficient manner. They can ensure a high level of customer service, providing a positive experience for your callers.

Enhanced Customer Experience

Professional call handling agencies prioritize customer satisfaction. They employ receptionists who are trained to handle various customer scenarios and provide personalized service. Consistently delivering a positive customer experience can lead to improved customer loyalty and increased business opportunities.

Flexibility and customization

Call handling agencies can tailor their services to align with your specific requirements. You can define call scripts, instructions, and call handling protocols to ensure a consistent brand voice and efficient call management. The services can be customized to meet the unique needs of your business.

Reduced Operational Burden

Outsourcing call handling to a dedicated agency relieves you of the operational responsibilities associated with managing an in-house call center. The agency takes care of hiring, training, scheduling, and managing receptionists, allowing you to focus on your core business functions.


Pay-as-you-go call handling agencies provide the flexibility to handle fluctuations in call volumes. During peak periods or marketing campaigns, when call volumes are higher, you can easily scale up the services to accommodate the increased demand. Conversely, during quieter periods, you can scale down and reduce costs accordingly.

Time Savings

Outsourcing call handling to a specialized agency saves time for your internal team. Your employees can focus on core business activities without interruptions, leading to increased productivity and efficiency. You can also allocate more time to strategic tasks and high-value projects.

Business Continuity

Pay-as-you-go call handling agencies ensure business continuity by providing coverage during busy periods, after-hours, weekends, and holidays. This means your calls are always answered, even when your internal team is unavailable or during unforeseen circumstances like office closures or emergencies.

Technology and Infrastructure

Call handling agencies typically have access to advanced call management technology and infrastructure. This ensures efficient call routing, call tracking, and call recording capabilities, providing valuable insights into your call performance and enabling continuous improvement.
By opting for a pay-as-you-go call-handling reception agency, businesses can benefit from cost savings, scalability, expertise, time savings, an enhanced
customer experience, and the peace of mind of knowing that their calls are being handled professionally.

What to do next:

Call, text, or email us, or request information through social media, requesting that we contact you to discuss, get to know, and how we will serve you and look after your business reception duties remotely.

We offer the following 

  • 9 a.m. – 6 p.m. packages for Monday through Friday.
  • 6 p.m. to 9 p.m. packages Monday through Friday.
  • 10 a.m.- 4 p.m. packages Saturday & Sunday. 

Evening calls after unsolicited normal hours, such as 24/7 service, or international clients aboard outside the UK who want a UK agent, are quoted on a consultation basis.

Welcome to the virtual agency phone receptionist services in Norwich.

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